We're Here to Help
Every Step of the Way
Email, live chat, community, and dedicated account managers. Get the support you need to ship your app.
Starter Plan
48 business hours response
Email support
Community (Discord)
- • Builder usage questions
- • Feature configuration help
- • Build troubleshooting
- • Publishing guidance
Growth Plan
24 business hours response
Email support (priority)
Live chat
Community (Discord)
- • Everything in Starter
- • 30-minute onboarding call
- • Priority support queue
- • Advanced feature guidance
- • One free 15-min call/month
Enterprise Plan
Same-day response (4h for critical)
Phone support
Live chat (priority)
Email support
- • Everything in Growth
- • Dedicated account manager
- • 5-hour onboarding workshop
- • Custom SLA guarantees
- • Incident escalation
- • Quarterly business reviews
What's Covered vs. What's Excluded
✓ Covered (Included in All Plans)
- Platform Support: Builder dashboard, feature configuration, build troubleshooting
- Technical Support: App crashes caused by our platform, build failures, signing issues
- Educational: How-to questions, best practices, feature explanations
✗ Excluded (Not Our Responsibility)
- Your Website Issues: Bugs in your code, backend failures, database problems
- Third-Party Services: OneSignal/AdMob/Firebase issues (contact them directly)
- Custom Development: Building features not in our builder (purchase Custom Dev service)
How to Get Support
Email (All Plans)
support@socialcloud.io
Response time: Starter: 48h | Growth: 24h | Enterprise: 4h (critical: 1h)
Live Chat (Growth & Enterprise)
Dashboard → Help icon (bottom-right)
Availability: Monday-Friday, 9am-9pm EST | Response: <5 minutes
Community / Discord (All Plans)
discord.gg/socialcloud
Connect with other developers, share tips, get peer help
Phone (Enterprise Only)
By appointment via your account manager
For critical issues, strategic discussions, onboarding calls